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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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12. REFUND POLICY

12.1 If, upon receiving your Product(s), they are damaged, you may request a refund or exchange in accordance with clause 12.2 below. For a return to be accepted, the item must be unworn.

12.2 You can request a refund or exchange of your Orders within 24 hours of the time of receipt of the Product(s), with the time of delivery as stated by the delivery company. 

12.3 If you choose to receive a refund, we will refund you the total amount you paid for the Product(s), within 14 days of the day on which we receive the returned product. You will receive an email confirmation of your refund.

12.4 If you choose to have your Product(s) exchanged, we will do so free of charge and resend to you at no extra cost.

Book a Consultation

Whether you're looking to treat yourself, treat someone else, or just need some advice - our team of jewellery experts are here to help! We'd be delighted to welcome you to our studio, or to arrange a chat over the phone or via virtual appointment.

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