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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of out T&Cs here.

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15. INTELLECTUAL PROPERTY RIGHTS

15.1 We are the owner or the licensee of all intellectual property rights in (i) the Products, (ii) our Website, and (iii) in the material published on it. That material is protected by copyright laws and treaties around the world. All such rights are reserved.

15.2 Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged. 

15.3 You must not use any part of the content on our Website for commercial purposes without obtaining a written licence to do so from us or our licensors 

15.3 All material on our Website is either owned by or is licensed to LYLIE, and cannot be redistributed or reproduced without prior permission. This material includes, but is not limited to, jewellery designs, photography, text, layout, look, logo and graphics. All worldwide rights are reserved. 

15.4 You may not copy, distribute, create any derivative work or commercially exploit the content from LYLIE, or any of the material found on our Website without our prior express, written permission.

15.5 Unauthorised use of this website and the materials within it may give rise to a claim for damages and/or be a criminal offence.