Post
Delivery times
We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm GMT will be dispatched the same day. For items marked as 'Make to order' on the product page, they are currently out of stock and you will be contacted with an estimated delivery date once your order is placed. Alternatively, feel free to get in touch and we can give you an estimated delivery date to help you make your mind up.
We insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.
Postage Options
At checkout, you have the following options to select from. Please note, UK orders over £200 qualify for free next day shipping.
UK
Royal Mail 2nd Class Signed For
Royal Mail 1st Class Signed for
Royal Mail Guaranteed Delivery
Royal Mail Guaranteed Pre-9am
We can also arrange same day courier service in London, should you be in a hurry, so please email enquiries@lylies.com
3 days
Next Day
Next Day inc. Saturday
Pre-9am Next Day inc. Saturday
£5.50
£9.00
£12.00
£25.00
UK
International
Royal Mail International Tracked & Signed
Kindly note that we cannot be held responsible for any custom fees, import duties, taxes, and other local charges added by your country's customs office.
3-5 days
£15.00
International
Kindly note that we cannot be held responsible for any custom fees, import duties, taxes, and other local charges added by your country's customs office.
For peace of mind, we insure all jewellery during transit.
Returns
Return times
Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.
Download returns formUK
You have 14 days to return an item for exchange or refund. It is your responsibility to return the jewellery to us, and we would recommend using a proof of postage service. Please complete the returns form and email it to enquiries@lylies.com
INTERNATIONAL
All international sales are final at this time.
ENGRAVED
All engraved orders are final at this time.
RETURN OPTIONS
Please return the unwanted item using Royal Mail signed for service and email over the completed returns form (form with return address included here). If you'd prefer for us to arrange a courier to collect, please email enquires@lylies.com. The refund will be less the cost of the courier.
Please note we can only offer refunds or exchanges on unworn items, and returned in their original packaging.
FAULTY ITEMS
We sincerely apologise if you have experienced any fault with your LYLIE Jewellery. Please email enquiries@lylies.com so we can resolve the issue for you.
GIFT RETURNS
If you are returning an item received from LYLIE Jewellery as a gift, you can exchange it for another item of the same value or more, provided (1) it is unworn with the security tags still attached, and returned in their original packaging and (2) you pay any cost difference and any additional delivery costs which may be incurred as a result.
If you exchange a gift for an item of lower value, any resulting balance will be held by us and we will provide a gift card to that value.
