Ships within 2 working days
Please Make One For Me
Sent in 4-6 weeks.
Sent within 7 working days.
All orders are sent from our studio in London.
At checkout, you have the option to select:
For peace of mind, we insure all jewellery during transit.
We hope you will be delighted with your purchase. If you are not 100% satisfied, you are entitled to a refund if returned unworn, and with their security tags attached.Download returns form
You have 14 days to return an item for exchange or refund. It is your responsibility to return the jewellery to us, and we would recommend using a proof of postage service. Please complete the returns form and email it to email@example.com
All international sales are final at this time.
All engraved orders are final at this time.
Please return the unwanted item using Royal Mail signed for service and email over the completed returns form (form with return address included here). If you'd prefer for us to arrange a courier to collect, please email firstname.lastname@example.org. The refund will be less the cost of the courier.
Please note we can only offer refunds or exchanges on unworn items with their security tags still attached, and returned in their original packaging.
We sincerely apologise if you have experienced any fault with your Lylie’s Sustainable Jewellery. Please email email@example.com so we can resolve the issue for you.
If you are returning an item received from Lylies as a gift, you can exchange it for another item of the same value or more, provided (1) it is unworn with the security tags still attached, and returned in their original packaging and (2) you pay any cost difference and any additional delivery costs which may be incurred as a result.
If you exchange a gift for an item of lower value, any resulting balance will be held by us and we will provide a gift card to that value.