WE ARE OPEN AND WORKING ON A 1-2 DAY DELIVERY WINDOW.

Post

Delivery times

In stock

Ships within 2 working days

Please Make One For Me

Sent in 4-6 weeks.

Engrave

Sent within 7 working days.

All orders are sent from our studio in London.

Postage Options

At checkout, you have the option to select:

UK

3 days

Next Day

Next Day inc. Saturday

Pre-9am Next Day inc. Saturday

£5.50

£9.00

£12.00

£25.00

UK

Royal Mail 2nd Class Signed For (3 days)

£5.50

Royal Mail 1st Class Signed For (Next Day)

£9.00

Royal Mail Guaranteed Delivery

(Next Day inc. Saturday)

£10.00

Royal Mail Guaranteed by 9am

Pre-9am Guaranteed, inc. Saturday

£25.00

International

3-5 days

£10.00

International

Royal Mail International Tracked & Signed

(3-5 days)

£10.00

We can also arrange same day courier service in London, should you be in a hurry, so please email enquiries@lylies.com

Kindly note that we cannot be held responsible for any custom fees, import duties, taxes, and other local charges added by your country's customs office.

For peace of mind, we insure all jewellery during transit.

Returns

Return times

We hope you will be delighted with your purchase. If you are not 100% satisfied, you are entitled to a refund if returned unworn, and with their security tags attached.

Download returns form

UK

You have 14 days to return an item for exchange or refund. It is your responsibility to return the jewellery to us, and we would recommend using a proof of postage service. Please complete the returns form and email it to enquiries@lylies.com

INTERNATIONAL

All international sales are final at this time.

ENGRAVED

All engraved orders are final at this time.

RETURN OPTIONS

Please return the unwanted item using Royal Mail signed for service and email over the completed returns form (form with return address included here). If you'd prefer for us to arrange a courier to collect, please email enquires@lylies.com. The refund will be less the cost of the courier.

Please note we can only offer refunds or exchanges on unworn items with their security tags still attached, and returned in their original packaging.

FAULTY IDEMS

We sincerely apologies if you have experienced any fault with your Lylie’s Sustainable Jewellery idea. Please email enquiries@lylies.com so we can resolve the issue for you.

GIFT RETURNS

If you are returning an item received from Lylies as a gift, you can exchange it for another item of the same value or more, provided (1) it is unworn with the security tags still attached, and returned in their original packaging and (2) you pay any cost difference and any additional delivery costs which may be incurred as a result.

If you exchange a gift for an item of lower value, any resulting balance will be held by us and we will provide a gift card to that value.

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