Contact Us – LYLIE Jewellery

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We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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Vistit Our Studio

Book an on site consultation to discuss the diamond studs of your dreams.

By appointment only and available on
weekday evenings and Saturdays.

For exclusive designs and personalisations of our collection, we can arrange for a private consultation with Eliza herself.

BOOK A STUDIO VISIT

Visit our Studio
in Belgravia

BOOK A STUDIO VISIT

Book an Online Consultation

Book an online consultation to discuss the project of your dreams.

For exclusive designs and personalisations of our collection, we can arrange for a private consultation with Eliza herself.

BOOK A CONSULTATION

GOLD EXCHANGE SHIPPING & RETURNS FAQS

Call us +44 (0) 203 6036 654

CONTACT US

Whatsapp us +44 (0) 7469 490859‬

SEND ME LOVE LETTERS

LYLIE is a female-run company who have been making sustainable jewellery since 2017, using gold salvaged from our Gold Exchange combined with recycled antique and lab-grown diamonds.

ABOUT LYLIE

Call us +44 (0) 0203 6036654

Whatsapp us +44 7469 490859

SEND ME LOVE LETTERS

enquiries@lylies.com
+44(0) 203 603 6654
Mon-Sat 10am-5pm

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LYLIE is a female-run company who have been making sustainable jewellery since 2017, using gold salvaged from our Gold Exchange combined with recycled antique and lab-grown diamonds.

ABOUT LYLIE

Metal 1

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Your metals amount to
£ of credit

If you would like to go ahead with recycling your precious metal, request a pre-paid envelope from us

Book a Consultation

Whether you are looking to treat yourself, treat someone else, or simply need some advice, our team of jewellery experts are here to help!

We would be delighted to welcome you for a cappuccino at our homely studio, to arrange a virtual consultation, or chat over the phone via WhatsApp

Email us enquiries@lylies.com

Whatsapp us +44 (0) 7469 490859‬

Whatsapp us +44 (0) 7469 490859‬

Book a Virtual Consultation