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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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13. PAYMENT AND CHANGES

13.1 We accept payment through PayPal, through VISA and Mastercard debit and credit cards and Maestro only.

13.2 The total charges for the Products, delivery and VAT are listed on the checkout page and will be stated on the Order Confirmation Email.

13.3 Payment will be deducted from your account after which we will send you the Order Confirmation Email.

13.4 When submitting your order, you warrant that all the details you have provided are valid and accurate at the time, and that you are authorised by the card - or account -holder to cause payment to be taken from that card or account.

13.5 If we cannot accept your order for the reasons outlined in Section 2.2 then if payment has been taken, we will refund your payment in full or for the relevant parts of your Order.

Book a Consultation

Whether you're looking to treat yourself, treat someone else, or just need some advice - our team of jewellery experts are here to help! We'd be delighted to welcome you to our studio, or to arrange a chat over the phone or via virtual appointment.

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