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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of out T&Cs here.

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Salvaged Gold & Silver

Recycled Materials

If you were to mine 1 ton of the earths ore, you would get a yield of >30g of gold. If you were to mine 1 ton of electronic waste, you would get a yield of 300g of gold. Lylie’s supports the "mining" of precious metals from discarded technology, as well as dental waste and clients unwanted scrap. E-mining is an eco-friendly alternative to the socially and environmentally destructive process of mining the earth.

In this age of technology, with rapid advances and built-in obsolescence, enormous amounts of electronic waste are produced. A typical mobile holds 0.2g of gold, and, with an average life expectancy of just 22 months, extracting it and refining it results in a lower carbon footprint than primary-mined gold. Furthermore, as gold is a valuable substance worth recycling, it also enables the co-recovery of many other less-valuable metals and ceramics.

Lylie’s products are hallmarked as appropriate, which proves the purity of the metals used.

WHY RECYCLING E-WASTE MATTERS

E-waste is an abbreviation for electronic waste, and it defined as any household or business waste containing circuitry or electrical components. It grows exponentially each year due to the increase in global consumer demands, yet:

Globally, we are in great need of more accessible and sustainable e-waste recycling schemes, but these are expensive, as they have to take place in extremely regulated environments. With a bit of effort, it is possible to dismantle e-waste, and extract its precious metals as well as less valuable metals and ceramics. Once refined, such precious metal (otherwise known as Salvaged Metal) resulting in a lower carbon footprint than primary mined metal. You can be sure that opting for Salvaged Metal also helps with the co-recovery and recycling of many other less valuable metals and other materials.

Despite our aspirations, Lylie’s is not completely sustainable yet - for example our packaging is not made in England and the wrapping paper is not 100% recycled. Therefore, we have chosen to give back to the environment in the form of Carbon offsets. In exchange for the emissions created in making of our jewellery and packaging and from our office, we help plant forests to naturally capture CO2 from the air, working in partnership with The Woodland Trust.

RECYCLE WITH US

We will gladly accept and recycle any gold or silver jewellery, and we will offer a credit towards any Lylie's purchase of equal or greater value based on current metal prices.

Please use our Gold Exchange here.

Lylie's encourages our customers to recycle their own jewellery that they no longer wear.