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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of out T&Cs here.

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Post

Delivery times

In stock

Ships within 2 working days

Please Make One For Me

Ships within 15 working days.

Engrave

Sent within 7 working days.

All orders are dispatched from our London studio.
UK orders over £200 qualify for free next day shipping, which is automatically applied at checkout.

Postage Options

At checkout, you have the following options to select from. Please note, UK orders over £200 qualify for free next day shipping.

UK

3 days

Next Day

Next Day inc. Saturday

Pre-9am Next Day inc. Saturday

£5.50

£9.00

£12.00

£25.00

UK

Royal Mail 2nd Class Signed For (3 days)

£5.50

Royal Mail 1st Class Signed For (Next Day)

£9.00

Royal Mail Guaranteed Delivery

(Next Day inc. Saturday)

£10.00

Royal Mail Guaranteed by 9am

(Pre-9am Guaranteed, inc. Saturday)

We can also arrange same day courier service in London, should you be in a hurry, so please email enquiries@lylies.com

£25.00

International

3-5 days

£15.00

International

Royal Mail International Tracked & Signed

(3-5 days)

£12.00

Kindly note that we cannot be held responsible for any custom fees, import duties, taxes, and other local charges added by your country's customs office.

For peace of mind, we insure all jewellery during transit.

Returns

Return times

We hope you will be delighted with your purchase. If you are not 100% satisfied, you are entitled to a refund if returned unworn, and with their security tags attached.

Download returns form

UK

You have 14 days to return an item for exchange or refund. It is your responsibility to return the jewellery to us, and we would recommend using a proof of postage service. Please complete the returns form and email it to enquiries@lylies.com

INTERNATIONAL

All international sales are final at this time.

ENGRAVED

All engraved orders are final at this time.

RETURN OPTIONS

Please return the unwanted item using Royal Mail signed for service and email over the completed returns form (form with return address included here). If you'd prefer for us to arrange a courier to collect, please email enquires@lylies.com. The refund will be less the cost of the courier.

Please note we can only offer refunds or exchanges on unworn items with their security tags still attached, and returned in their original packaging.

FAULTY ITEMS

We sincerely apologise if you have experienced any fault with your Lylie’s Sustainable Jewellery. Please email enquiries@lylies.com so we can resolve the issue for you.

GIFT RETURNS

If you are returning an item received from Lylies as a gift, you can exchange it for another item of the same value or more, provided (1) it is unworn with the security tags still attached, and returned in their original packaging and (2) you pay any cost difference and any additional delivery costs which may be incurred as a result.

If you exchange a gift for an item of lower value, any resulting balance will be held by us and we will provide a gift card to that value.