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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of out T&Cs here.

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3. WEBSITE PRODUCTS: IMAGES, PRICING AND AVAILABILITY

3.1 We endeavour to ensure that every product on our Website  is shown accurately, however, occasionally there may be small variations in colour, size, stone appearances and metal finishes: all designs are made by hand, and natural stones are individual and unique.

3.2 The prices displayed on the website are subject to change and we reserve the right to change these at any time.

3.3 In rare cases, the price quoted for a Product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the correct price. We are under no obligation to provide the Product to you at the incorrect price, even after an Order Confirmation Email has been sent.

3.4 Prices shown on the website are in GBP and are inclusive of Value Added Tax (VAT) at the prevailing rate (presently 20%). The price of the Product does not include the delivery charge. You are advised of the VAT breakdown and delivery charges at checkout.

3.5  We do not guarantee that our site, or any Website Product shown on it, will always be available. We may suspend, withdraw, discontinue or change all or any part of our site or any Website Product without notice. We will not be liable to you if for any reason our site or any Product is unavailable at any time or for any period.

3.6 If you choose to access our Site from outside the United Kingdom, you are responsible for compliance with any applicable UK and non-UK laws.