FAQs

THREE SHADES OF GOLD

Yellow Gold
The natural colour of Gold is by far the most popular shade used in jewellery making. Yellow gold is usually alloyed with copper and silver, to strengthen it and give the jewellery longevity. The shade of the gold depends on its gold content and 18 carat gold generally has a richer yellow colour than 9 carat.

White Gold
White gold is simply yellow gold mixed with different alloys to give it its colour. Usually created by adding palladium, silver and copper, the colour is not white like platinum but more of a light grey steel colour. These days, jewellers often plate white gold with rhodium (a member of the platinum family) to enhance its colour. We can do this for you, but we’ll ask you first, as rhodium plating wears off and needs re-plating.

Rose Gold
Also known as red gold and pink gold, this shade became popular in Russia at the beginning of the Nineteenth Century and is often referred to as Russian Gold. Made by adding copper to yellow gold, the higher the copper content, the stronger the red in the colour and the shade can vary from carat to carat. 9 carat is usually much pinker than the 18 carat Gold.

Yellow Gold

White Gold

Rose Gold

GOLD CARATS

Pure Gold is very soft which makes it unsuitable for most jewellery. To make it stronger, it is mixed with other metals, such as silver, copper, zinc and palladium. This is called alloying. The Gold you see in jewellery is actually Gold alloy. While Yellow Gold is still probably the most popular colour of Gold, by mixing Gold with other alloys, we can create White Gold and Rose Gold.

The carat (ct) tells you how many parts of Gold and how many parts of other metal are in the Gold alloy. Don't confuse this with the carat weight of diamonds and gemstones. In the United States carat is spelt karat (kt). One carat is one part of 24, or 41.66 parts of a thousand. 9ct Gold is 375 parts Gold per thousand parts. 14ct Gold is 585 parts per thousand. 18ct Gold is 750 parts per thousand. 24 carat Gold is pure gold.

24 carat (fineness 999) or 99.9% Gold
22 carat (fineness 916) or 91.6% Gold
18 carat (fineness 750) or 75% Gold
14 carat (fineness 585) or 58.5% Gold
9 carat (fineness 375) or 37.5% Gold

 

9CTS

18CTS

22CTS

  • Salvaged Gold
  • Alloy

WHAT IS GOLD DIPPING?

Also known as 'Plating' or 'Vermeil', Yellow Gold and Rose Gold dipping is a great option, but it does wear away over time to reveal the Silver below. Please email servicing@lylies.com referencing your Name, Address, Order Number (found on your Certificate of Purchase) and the design you would like to have re-plated.

There is a small re-plating charge (around £30). Once payment is made, we will get your piece back to you as soon as possible. To avoid continually re-plating, 9ct Gold is the best option.

Gold plated

Is thin gold plating over copper or another alloy.

Gold Vermil

Industry standard Vermil tends to be 2.5 microns of gold plating.

Gold Dipped

Lylie's used 5 microns of dipped salvaged sold over salvaged sterling silver.

Solid Gold

Lylie's uses 9ct Gold for our stock products. Higher grades are available through the Customise button.

PRE-ORDERS

Items can be pre-ordered online, getting you to the front of the queue for sold out designs. Payment will be taken, and you will receive an order conformation email within 24 hours giving your estimated delivery date.

We will keep you regularly updated on the piece’s progress, and once your order has been dispatched we will send you an email with your tracking number.

GIFT SERVICE

Lylie's is the perfect place to buy someone a present. It's very easy to do - just enter the person's address as the delivery address. If you would like to add a handwritten note to your order, please leave a message in the comments box at checkout, and select 'Post without invoice' option, with the message to be included. And of course, the packaging will be carefully wrapped in our beautiful packaging, which you can see here.

If you are purchasing a gift but struggling for inspiration, we are here to help. We have curated a selection of occasion-appropriate gifts within the Ideas section here. Alternatively, we are happy to discuss ideas (or lack of!) via our online chat feature or by phone on +44 (0) 7718 425 343.

GIFT CARDS

An alternative is to opt for a gift card. Your gift card can be delivered via email (with instructions on how to redeem it) or by post in our signature packaging, and can be spent on the website. Gift cards of varying amounts can be ordered here.

OVERSEAS ORDERS & LOCAL TAXES

Please note, should you live in a destination that charges custom or import duties, these will be charged once your parcel reaches its destination country. The recipient of the parcel must pay for these charges; unfortunately we cannot advise on these prices as customs policies and import duties vary widely from country to country.

RETURNS

We hope you will be delighted with your purchase. If you are not 100% satisfied, you are entitled to a refund if returned unworn, and with their security tags attached:

  • If the return is requested within 24 hours after signature upon delivery (as recorded by the delivery company), then our courier will collect it completely free of charge;

  • If the return is requested after 24 hours but within 7 days, we will accept the return via our courier, but your refund will not include the cost to us of the collection charge.

Please note we can only offer refunds or exchanges on unworn items with their security tags still attached, and returned in their original packaging.

Making a return via our courier is easy by following the steps below:

  • Complete our editable Returns form, downloaded from here. Input your returns number found on the certificate of purchase.

  • Request a return via email on returns@lylies.com, attaching the Returns Form. Let us know a convenient collection address and time of pick up (our courier works to 2 hour windows).

  • Items should be returned in their original packaging, with the security tag attached, to ensure they are protected during transit.

  • Give the package to the driver (no label needed as they will bring one).

  • We will notify you by email once your return has been received and processed.

We can only offer refunds or exchanges on goods for which a return is requested within seven days of receipt. All successfully returned items will be credited to the account used for the original purchase of the item (less collection charge if incurred after 24 hours).

GIFT RETURNS

If you are returning an item received from Lylies as a gift, you can exchange it for another item of the same value or more, provided (1) it is unworn with the security tags still attached, and returned in their original packaging and (2) you pay any cost difference and any additional delivery costs which may be incurred as a result. If you exchange a gift for an item of lower value, any resulting balance will be held by us and we will provide a gift card to that value.

FASHION EDITORS

We would be delighted to help so please get in touch for Press Information and Image Requests via press@lylies.com

PROMO-CODES

From time to time, Lylie's may offer promotional codes, on the website or via email (so please do put your name down for our mailing list). If you have a promotional code, please enter it at the payment stage of Check Out, where it says Promo-Codes. Please note, they can expire, so use them within the stated time frame.

ITEM RECEIVED FAULTY

If an item received appears to be damaged or faulty, please inform us within 24 hours of taking receipt of it.

JEWELLERY REPAIR

Whilst quality and craftsmanship is of the upmost importance to our business, jewellery is by nature delicate. If you should need a repair on any Lylie's piece, please email servicing@lylies.com referencing your Name, Address, Order Number (found on your Certificate of Purchase) and describe the repair.

Lylie's will repair, at no charge, any breakage caused by manufacturing defect within 30 days of receipt of purchase. Repairs needed after 30 days, or deemed to be caused by misuse or general wear and tear, will incur a repair and postage charge.

NICKEL FREE

We do not add Nickel to any of Lylie's jewellery.

BIRTHSTONES

ANGLO-AMERICAN GUIDE

January Garnet & Rose Quartz
February Amethyst
March Aquamarine
April Diamond & Crystal
May Emerald & Chrysoprase
June Pearl & Moonstone
July Ruby
August Peridot
September Sapphire & Lapis
October Opal & Tourmaline
November Topaz & Citrine
December Blue Topaz & Turquoise

 

DAYS OF THE WEEK STONES

Monday Pearl & Rock crystal
Tuesday Ruby & Emerald
Wednesday Amethyst & Lodestone
Thursday Sapphire & Carnelian
Friday Emerald & Chatayant Quartz
Saturday Turquoises & Diamond
Sunday Topaz & Diamond

ZODIAC STONES

Aries
21st March - 20th April
Diamond
Taurus
21st April - 20th May
Emerald & Coal
Gemini
21st May - 20th June
Pearl & Agate
Cancer
21st June - 21st July
Ruby & Moonstone
Leo
22nd July - 21st August
Peridot & Amber
Virgo
22nd August - 21st September
Sapphire & Jade
Libra
22nd September - 22nd October
Opal & Lapis
Scorpio
23rd October - 21st November
Topaz & Bloodstone
Sagittarius
22nd November - 20th December
Turquoise
Capricorn
21st December - 19th January
Garnet & Malachite
Aquarius
20th January - 18th February
Amethyst & Jacinth
Pisces
19th February - 20th March
Aquamarine

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