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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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1. INTRODUCTION

1.1 We are Lylie’s Ltd, a company registered in the United Kingdom under company number 10738265 and with our registered office address at 7th Floor, 24 Old Bond Street, London, W1S 4AP. Our VAT number is 278967229. We refer to Lylie’s Ltd in this document and elsewhere as "we", "our", "us", “I”, “LYLIE”, “Lylie” “Lylie’s” and “Lylie’s Sustainable Jewellery”.

1.2 We operate the website www.lylies.com (the “Website”).

1.3 References in these terms and conditions (the “Terms”) to “you” are to the individual using our website, considering or discussing a purchase with us, and/or purchasing any of our products ("Products") which (unless agreed otherwise in writing with us) are sold for private and non-commercial purposes only. Our Products comprise:

(a) items which are available for sale as shown on the Website (“Website Products”);

(b) items which we agree to design, and produce for you using gems and metal entirely supplied by us (“Bespoke Products”); and

(c) other items which we agree to design, produce, adapt, or repair for you using any gems, metals, and other components provided by you (“Remodelled Products”)

1.4 These Terms (together with our Privacy Policy) tell you information about us and the legal terms and conditions on which we sell the Products to you. The Terms, Privacy Policy and Terms of Website Use are together the "Agreement".

1.5 People who access the Website are referred to as a “User”. By ordering a Website Product, you accept that you are entering into a contract with us under these Terms (as applicable to Website Products). Users of the Website. who do not purchase a Product affirm that they are bound by these Terms each time they access the Website.

1.6 If you do not agree to these Terms, you must not use the Website.

1.7 We reserve the right to amend these Terms at any time.