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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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2. WEBSITE PRODUCTS: PLACING AN ORDER

2.1 A contract for the purchase of a Website Product is created by the acceptance by us of an order placed by a User as follows:

2.1.1 The User places the order on the Website by pressing the order confirmation button at the end of the checkout process;

2.1.2 By confirming your order, you are offering to purchase the product or products you have selected for your order, and to pay the associated postage costs;

2.1.3 At this point, we take payment for your order by means of your nominated payment method;

2.1.4 We will confirm our acceptance of your order by sending you an “order confirmation email”, which will make the agreement legally binding on you and (subject to Clause 2.2 below) on us. Each order placed will incorporate these Terms and shall be a new and separate contract between you and us;

2.1.5 Once your Order has been despatched for delivery, you will receive a “despatch confirmation email”.

2.2 If your order is rejected (which may be after we have sent you an order confirmation email), we will contact you to confirm this and if your payment has been taken, we will refund your payment in full or for the relevant parts of your Order. We may reject an order for any of the following reasons:

2.2.1 If we do not have your chosen product in stock and it appears that it will not become available within a reasonable time;

2.2.2 Where we cannot obtain authorisation for your payment;

2.2.3 If there has been a material pricing or product description error;

2.2.4 If your order otherwise breaches any of the requirements of these Terms;

2.2.5 If we suspect that the order has been placed fraudulently, or if we are otherwise precluded by law from fulfilling the order;

2.2.6 If there has been a significant change in any raw material price(s) of a magnitude not anticipated by us.

2.2.7 At our sole discretion, we are under no obligation to provide reasons for rejecting an order, and no contract will be in existence between us.

2.3 You cannot make changes or cancel your Order once it has been placed – for further details on our Cancellation Policy, please see Section 7.