Lylies_website_Shop

Shopping Basket (0)

Lylies_website_Shop

Reduce carbon footprint by adding £1 to my order

Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

Shipping cost added at checkout

Subtotal ££0
VIEW SHOPPING BASKET CHECKOUT

10. DELIVERY OF PRODUCTS

10.1 Products sold by us are shipped directly from our premises in London.

10.2 The price for delivery is shown separately to the cost of goods at the checkout stage before you place your order.

10.3 An estimated delivery date and time will be given when you place your order. Dates and times given for delivery are estimates only and we shall not be liable for any delay in delivery.

10.4 We post to addresses anywhere in the world. Outside the UK, a fixed rate charge of £15.00 is made for the first piece of jewellery, with a further £5 added per extra piece ordered. For the time being, it is posted with Royal Mail international. Any customs duties or taxes payable upon entry of any products to any country or state are payable by the customer and we have no liability for the same. 

10.5 For any further queries regarding delivery, please use the instant chat feature in the website or email support@lylie.com and we’ll get back to you as soon as possible.