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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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9. GOLD AND PRECIOUS METALS EXCHANGE

9.1 LYLIE operates a Gold and Precious Metals Exchange: If you have any gold, platinum or silver jewellery which is broken, unused or unloved, you can recycle it with us, and we will offer a credit note towards any LYLIE purchase. The process is described on gold-exchange

9.2 Access to the Gold Exchange is via the Website: you need to fill in the form, and then photograph and send us the metal items as described.

9.3 Our postal labels/pouches carry insurance to a value of £2,500. If your items may be of a greater value than this, please call us to discuss.

9.4 We will test your items within 3 working days of receipt by us, and (if we offer to acquire them from you) the offer price will be set according to the price of the metals on the test date. We do not guarantee that we will offer to acquire your items from you.

9.5 By sending us items for assessment and testing, you are confirming that the items belong to you and/or that you are authorised by the owner(s) to transfer full legal title in them to us. You confirm that you will indemnify us for any costs, charges, expenses or claims we may face as a result of receiving, holding, working with or recycling the items you send us.

9.6 If your items contain stones or other materials that need to be unset before the weight of the metal can be accurately ascertained, we will charge you £17.50 per item payable in advance. This fee is deducted from the credit given for the metal. You accept that there is a risk of breakage or that stones may be chipped during the unsetting process and that, whilst we will take reasonable care, we have no liability should this occur.

9.7 We reserve the right to hold the goods for 10 working days without issuing a credit note or value, should the metals have no visible or clear hallmark or should repairs have been done to the piece in the past potentially resulting in mixed metal carats. This allows us time to get a more detailed X-ray test off-sight.

9.8 A credit note issued to you in respect of the Gold Exchange has no expiry date. It has no cash value and can only be spent in full or partial discharge of the cost of our Products.

9.9 The Gold Exchange is available only to customers with UK addresses.

Book a Consultation

Whether you're looking to treat yourself, treat someone else, or just need some advice - our team of jewellery experts are here to help! We'd be delighted to welcome you to our studio, or to arrange a chat over the phone or via virtual appointment.

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