Spend £650 more and get a FREE solid Gold Bracelet
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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

Spend £650 more and get a FREE solid gold bracelet
LYLIE Lovers Bracelet 9ct Yellow Gold
Spend £650 more and get a FREE solid gold bracelet
LYLIE Lovers Bracelet 9ct Yellow Gold

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Terms & Conditions

7. NON EXCLUSIVITY OF AND USE OF DESIGNS UNLESS OTHERWISE AGREED

7.1 We retain ownership of, and exclusive rights to use, all design rights, intellectual property rights image rights and copyright in all our designs.

7.2 You give us permission to to use photos and/or videos of any Bespoke or Remodelled Product designed and produced for you on our Website, social media profiles, presentations and any other marketing material for the purpose of promoting Lylies Ltd’s business. This will always be done anonymously and in a time-sensitive manner.

7.3 If you wish to secure exclusivity in a Bespoke Product or a Remodelled Product, we are willing to arrange this at additional cost. Please contact us on enquiries@lylies.com to discuss this.

LYLIE
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£of LYLIE credit

If you would like to go ahead with recycling your precious metal, follow the process to request a pre-paid envelope from us.

REQUEST A PREPAID LABEL OR POUCH

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You will recieve an email confirmation with more information.

Book a Consultation

Whether you are looking to treat yourself, treat someone else, or simply need some advice, our team of jewellery experts are here to help!

We would be delighted to welcome you for a cappuccino at our homely studio, to arrange a virtual consultation, or chat over the phone via WhatsApp

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Email us enquiries@lylies.com
Whatsapp us +44 (0) 7469 490859‬
Whatsapp us +44 (0) 7469 490859‬
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