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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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5.0/5

Our Reviews

We offer exceptional customer service and create personalised experiences for our customers. We listen carefully to customers' stories and preferences, and provide advisory guidance while being inclusive and offering multiple options. We are very proud of the 5* rating we hold across Google and reviews.io who we use to collect product feedback from verified customers.

5.0/5

We offer exceptional customer service and create personalised experiences for our customers. We listen carefully to customers' stories and preferences, and provide advisory guidance while being inclusive and offering multiple options. We are very proud of the 5* rating we hold across Google and reviews.io who we use to collect product feedback from verified customers.

We offer exceptional customer service and create personalised experiences for our customers. We listen carefully to customers' stories and preferences, and provide advisory guidance while being inclusive and offering multiple options. We are very proud of the 5* rating we hold across Google and reviews.io who we use to collect product feedback from verified customers.

OUR PRODUCT REVIEWS

105 reviews by verified customers, independently collected by Reviews.io

Ed & Migle

The ring is nothing short of breathtaking. Lylie's passion for every single aspect shines through in every facet. My fiancée adores it and the compliments haven't stopped coming! I could not have imagined a better process and outcome. It feels all the more special to have been so looked after throughout the whole process, thanks to the amazing team at Lylie's.

I'm not just recommending them, I'm cheering for them. They didn't just make a ring—they crafted a symbol of our love story, and for that, we're forever grateful.

—Ed July 2023

OUR GOOGLE REVIEWS

32 company reviews independently collected by Google
BESPOKE ENGAGEMENT RING

Rosie & Joe

“The ring Lylie created feels so authentically ‘me’ that it would seem she’d known me and my style forever. It is a truly unique design, unlike anything I’ve ever seen before and yet it somehow still feels utterly timeless.”

—Rosie October 2021
5.0/5

Become part of the LYLIE community.

Book a Consultation

Whether you are looking to treat yourself, treat someone else, or simply need some advice, our team of jewellery experts are here to help!

We would be delighted to welcome you for a cappuccino at our homely studio, to arrange a virtual consultation, or chat over the phone via WhatsApp

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