FAQs

Yellow Gold
The natural colour of gold is by far the most popular shade used in jewellery making. Yellow gold is usually alloyed with copper and silver, to strengthen it and give the jewellery longevity. The shade of the gold depends on its gold content and 18 carat gold generally has a richer yellow colour than 9 carat.

White Gold
White gold is simply yellow gold mixed with different alloys to give it its colour. Usually created by adding palladium, silver and copper, the colour is not white like platinum but more of a light grey steel colour. These days, jewellers often plate white gold with rhodium (a member of the platinum family) to enhance its colour. We can do this for you, but we’ll ask you first, as rhodium plating wears off and needs re-plating.

Rose Gold
Also known as red gold and pink gold, this shade became popular in Russia at the beginning of the Nineteenth Century and is often referred to as Russian Gold. Made by adding copper to yellow gold, the higher the copper content, the stronger the red in the colour and the shade can vary from carat to carat. 9 carat is usually much pinker than the 18 carat Gold.

You have 14 days to return an item for exchange or refund. It is your responsibility to return the jewellery to us, and we would recommend using a proof of postage service. Please complete the returns form and email it to enquiries@lylies.com

All international sales are final at this time.

Pure Gold is very soft which makes it unsuitable for most jewellery. To make it stronger, it is mixed with other metals, such as silver, copper, zinc and palladium. This is called alloying. The Gold you see in jewellery is actually Gold alloy. While Yellow Gold is still probably the most popular colour of Gold, by mixing Gold with other alloys, we can create White Gold and Rose Gold.

The carat (ct) tells you how many parts of Gold and how many parts of other metal are in the Gold alloy. Don't confuse this with the carat weight of diamonds and gemstones. In the United States carat is spelt karat (kt).

More on gold carat here.

24 carat (fineness 999) or 99.9% Gold
22 carat (fineness 916) or 91.6% Gold
18 carat (fineness 750) or 75% Gold
14 carat (fineness 585) or 58.5% Gold
9 carat (fineness 375) or 37.5% Gold

9CTS

18CTS

22CTS

Also known as 'Plating' or 'Vermeil', Yellow Gold and Rose Gold dipping is a great option, but it does wear away over time to reveal the silver below. Please email servicing@lylies.com referencing your Name, Address, Order Number and the design you would like to have re-plated.

There is a small re-plating charge (around £30). Once payment is made, we will get your piece back to you as soon as possible. To avoid continually re-plating, 9ct Gold is the best option.

LYLIE Jewellery is the perfect place to buy someone a present. It's very easy to do - just enter the person's address as the delivery address. If you would like to add a handwritten note to your order, please leave a message in the comments box at checkout, and the hand written message to be included. Also, please select between 'eco wrap' and 'grift wrap' in the cart.

If you are purchasing a gift but struggling for inspiration, we are here to help. We have curated a selection of occasion-appropriate gifts within the Ideas section here. Alternatively, we are happy to discuss ideas (or lack of!) via our online chat feature or by phone on +44 (0) 203 654 5972.

If you are returning an item received from LYLIE as a gift, you can exchange it for another item of the same value or more, provided (1) it is unworn with the security tags still attached, and returned in their original packaging and (2) you pay any cost difference and any additional delivery costs which may be incurred as a result.

If you exchange a gift for an item of lower value, any resulting balance will be held by us and we will provide a gift card to that value.

Whilst quality and craftsmanship is of the upmost importance to our business, jewellery is by nature delicate. If you should need a repair on any LYLIE piece, please email servicing@lylies.com referencing your Name, Address, Order Number (found on your Certificate of Purchase) and describe the repair.

LYLIE will repair, at no charge, any breakage caused by manufacturing defect within 30 days of receipt of purchase. Repairs needed after 30 days, or deemed to be caused by misuse or general wear and tear, will incur a repair and postage charge.

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