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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of out T&Cs here.

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8. GIFT CERTIFICATES

8.1 The recipient of the gift certificate will be entitled to Lylie’s Products to the amount specified.

8.2 Neither the gift certificate nor products purchased with a gift certificate are redeemable for cash.

8.3 Gift certificates can be used to buy goods to a value lower than the amount of the gift certificate; the balance remains available to spend until the gift certificate expires.

8.4 Gift certificates expire 12 months after the date of issue. If a gift certificate is scheduled for a future date, the expiry date is 12 months from the scheduled send date.

8.5 Gift certificates can be used to purchase Products on offer or in conjunction with a discount code – just enter both the gift certificate code and the discount code on the basket page.

8.6 Gift certificates can be used as part payments for Products of a greater value than the amount of the gift certificate, the balance being paid in the normal way (credit cards or PayPal). Multiple gift certificates can be applied to the same order.