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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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HOW IT WORKS

Gold Exchange

We are passionate about beautiful jewellery and the environment, so we want to create a more sustainable industry. If you've got jewellery you no longer wear, you can give it new life by recycling it with us. We will use the precious metal you recycle to make new jewellery, which will be sold through our website, moving towards a circular jewellery industry.

We are passionate about beautiful jewellery and the environment, so we want to create a more sustainable industry. If you've got jewellery you no longer wear, you can give it new life by recycling it with us. We will use the precious metal you recycle to make new jewellery, which will be sold through our website, moving towards a circular jewellery industry.

Recycle your jewellery with us

If you have any gold, platinum or silver jewellery sitting unused in your jewellery box, recycle it with us, and we will offer a credit note towards any LYLIE purchase of equal or greater value. It is simple, follow our four step
process below.

Explaining our Gold Exchange

If you have any gold, platinum or silver jewellery sitting unused in your jewellery box, recycle it with us, and we will offer a credit note towards any LYLIE purchase of equal or greater value. It is simple, follow our four step process below.

Use the Gold Exchange calculator

You can get an estimation of your metals’ value with our calculator.


Request one of our reusable postal pouch or PDF of a label

Pack up your metals and post them to us

We will analyse your jewellery on arrival

Receive a credit note by email within 2 working days

“The team were all super helpful and I was able to clear out unloved gold and silver; odd earrings, broken chains, unworn bracelets and rings. I now have a beautiful new pendant that I wear everyday whilst knowing that my old jewellery has a new lease of life.”

Isabel Langdon Received £311 credit for her jewellery

STEP-BY-STEP GUIDE

Begin Recycling with the Gold Exchange

How to use our Gold Exchange?

CALCULATE YOUR METALS’ VALUE

First of all, you will need to check the type and weight of your precious metal. If you need help reading the hallmarks, use our helpful guide here. Kitchen scales are perfect for working out the weight.

You can use our indicative calculator below to get an estimate of your metals value. The prices change daily and are set by the London Bullion Market, though we offer 7.5% above market value to incentivise recycling.

GOLD EXCHANGE CALCULATOR

SILVER

g

GOLD

g
g
g
g

PLATINUM

g

Market Value


£of LYLIE credit

The estimation is based on the metal weight you provided. The final value will be determined by the in-person appraisal.

REQUEST A PRE-PAID RESUSABLE POUCH

If you would like to go ahead with your exchange, please complete the form and let us know if you prefer us to send you one of our reusable postal pouches (with a prepaid label enclosed) or a PDF of the prepaid envelope emailed to you (and you have a printer at home and some packaging to use).

Our pouches/labels are guaranteed for next day delivery, and are insured up to a value of £2,500. But please note, the pouch/package will need to be dropped in at a post office.

POST YOUR METALS

Please scan the QR code included in the pouch or use the link on the email, to follow the simple steps to how we ask you to pack it up. It includes taking a picture of the metal you are exchanging. In our experience, it is much easier to have a record that we can check upon arrival.

The reusable pouches / labels are free of charge provided you are sending us at least £250 of precious metal for exchange. If the parcel value is below that, we will just deduct the price from your credit note before emailing it over.

3_diagram_Pouch

RECEIVE CREDIT

On the day your parcel arrives with us, it will be assessed by our skilled staff and a credit note will be created and emailed to you.

The only exception to this is if the metal is not hallmarked, in which case it may need to be sent to our workshop for x-ray testing. We will update you via email if this is the case. It can take an additional 7-10 working days.

Please note, the exact price we offer changes on a daily basis and can fluctuate (increase or decrease) from our calculator above. It is fixed on the day we received the metal.

Already received your pre-paid pouch but not sure what to do next?

COMPLETE PROCESS

Already received your pre-paid pouch but not sure what to do next?

COMPLETE PROCESS

faqs

Can I recycle jewellery containing gemstones?

Yes we can do. If you’d like the stones unset and returned, we charge £15 per piece of jewellery (+ P&P). We will also buy stones as part of the recycling process - if they are of a quality we are able to reuse, we can make you an offer once they have been unset and examined.

Do you give credit for gemstones or can I get them returned?

We are able to unset the stones for you and charge £15 per item of jewellery. This can be taken from the credit that you are owed and the stones can be returned to you once unset (with a charge for postages) or when we send your credit note.

Alternatively, once we have inspected and tested the stones to see what they are and what their quality is like, we may offer to buy them from you as part of our recycled antique stones collection or we can return them.

I don't know what my jewellery is made of, how can I find out?

Most precious metals will have a stamp or hallmark. These stamps can help you identify what your jewellery is made of. You can read our guide here.

What if my jewellery doesn’t have a hallmark?

No problem! Our skilled staff can assess it and, should it be needed, have it x-ray tested for you. It can take an additional 7 working days, which we will email you to inform you off.

My unworn jewellery has sentimental value, is there a way of reusing it?

We would recommend using our remodelling service if the precious metal is sentimental.

How will I get my LYLIE credit?

Once we’ve received your jewellery, and our skilled staff have analysed the metals, we will issue you a gift card to use on any purchase at lylies.com.

How quickly will you issue my LYLIE credit?

If your jewellery is hallmarked, we can issue your credit within 2 working days of your jewellery arriving with us. However, if the jewellery is not hallmarked and requires testing, it may take up to 7 working days.

What can I spend my LYLIE credit on?

You can use your credit to purchase any jewellery of equal or greater value on lylies.com.
Book a Consultation

Whether you're looking to treat yourself, treat someone else, or just need some advice - our team of jewellery experts are here to help! We'd be delighted to welcome you to our studio, or to arrange a chat over the phone or via virtual appointment.

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