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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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Jewellery Care

A little care and attention can go a long way towards keeping your jewellery perfect for a lifetime. Lylie’s trick is to remember the 3 P’s:

  • PRESERVE

    Try not to store your jewellery in a bathroom or a wet room as it can tarnish the jewellery.

  • PROTECT

    Always remember that your jewellery should be the last thing you put on when dressing and the first thing you take off when undressing. The chemicals in makeup, perfume and hair products can permanently damage jewellery.

  • POLISH

    Gently clean your jewellery in lukewarm water with a bit of mild soap every few months. We find a child’s soft bristle toothbrush is effective when trying to remove dirt, particularly for rings with stones.