Spend £650 more and get a FREE solid Gold Bracelet

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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

Spend £650 more and get a FREE solid gold bracelet
LYLIE Lovers Bracelet 9ct Yellow Gold
Spend £650 more and get a FREE solid gold bracelet
LYLIE Lovers Bracelet 9ct Yellow Gold

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Craftmanship

Hallmarking has been part of the British jewellery industry since 1300. It demonstrates that a design has been independently tested, a feature that sets it apart from the continental designs.

Lylie’s has been given a specific Salvaged hallmark to acknowledge our use of recycled precious metals. It has a sun design, and it sits alongside the traditional and legally necessary 5 other hallmarks, all stamped by the Assay Office.

Please note that jewellery weighing less than 1 gram isn’t hallmarked, according to the Assay Office. Here is how to read a hallmark:

SPONSORS MARK
SPONSORS MARK
STANDARD MARK
STANDARD MARK
ASSAY MARK
ASSAY MARK
LETTER DATE
LETTER DATE
TRADITIONAL MARK
TRADITIONAL MARK
SALVAGED MARK
SALVAGED MARK
Book a Consultation

Whether you are looking to treat yourself, treat someone else, or simply need some advice, our team of jewellery experts are here to help!

We would be delighted to welcome you for a cappuccino at our homely studio, to arrange a virtual consultation, or chat over the phone via WhatsApp

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