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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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E-waste Recycling Initiative

Recycle your electricals and
receive £50 brand credit on LYLIE jewellery!

START HERE

HOW TO GET YOUR £50 CREDIT

Yes, you read it right - free brand credit for simply doing some recycling! Just follow these four easy steps to claim your £50 reward:

1

Enter your postcode on Recycle Your Electricals to find your closest recycling centre. FIND RECYCLING CENTRE

2

Head over and recycle any of your old electrical devices that you no longer use and, most importantly, grab a pic of the donation.

3

Upload an Instagram story of your good deed using the picture you snapped, with the #ClosedLoopClub and tag @lyliejewellery to receive your prize.

4

We will DM you for your email address and send over your voucher within 2 working days.

5

Credit can be used on all orders over £200.
Book a Consultation

Whether you are looking to treat yourself, treat someone else, or simply need some advice, our team of jewellery experts are here to help!

We would be delighted to welcome you for a cappuccino at our homely studio, to arrange a virtual consultation, or chat over the phone via WhatsApp

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Book a Virtual Consultation