FAQs
THREE SHADES OF GOLD
Yellow Gold
The natural colour of gold is by far the most popular shade used in jewellery making. Yellow gold is usually alloyed with copper and silver, to strengthen it and give the jewellery longevity. The shade of the gold depends on its gold content and 18 carat gold generally has a richer yellow colour than 9 carat.
White Gold
White gold is simply yellow gold mixed with different alloys to give it its colour. Usually created by adding palladium, silver and copper, the colour is not white like platinum but more of a light grey steel colour. These days, jewellers often plate white gold with rhodium (a member of the platinum family) to enhance its colour. We can do this for you, but we’ll ask you first, as rhodium plating wears off and needs re-plating.
Rose Gold
Also known as red gold and pink gold, this shade became popular in Russia at the beginning of the Nineteenth Century and is often referred to as Russian Gold. Made by adding copper to yellow gold, the higher the copper content, the stronger the red in the colour and the shade can vary from carat to carat. 9 carat is usually much pinker than the 18 carat Gold.
YELLOW GOLD
WHITE GOLD
ROSE GOLD
GOLD PLATED
GOLD VERMIL
GOLD DIPPED
You have 14 days to return an item for exchange or refund. It is your responsibility to return the jewellery to us, and we would recommend using a proof of postage service. Please complete the returns form and email it to enquiries@lylies.com
All international sales are final at this time.
GOLD CARATS
Pure Gold is very soft which makes it unsuitable for most jewellery. To make it stronger, it is mixed with other metals, such as silver, copper, zinc and palladium. This is called alloying. The Gold you see in jewellery is actually Gold alloy. While Yellow Gold is still probably the most popular colour of Gold, by mixing Gold with other alloys, we can create White Gold and Rose Gold.
The carat (ct) tells you how many parts of Gold and how many parts of other metal are in the Gold alloy. Don't confuse this with the carat weight of diamonds and gemstones. In the United States carat is spelt karat (kt).
More on gold carat here.
24 carat (fineness 999) or 99.9% Gold
22 carat (fineness 916) or 91.6% Gold
18 carat (fineness 750) or 75% Gold
14 carat (fineness 585) or 58.5% Gold
9 carat (fineness 375) or 37.5% Gold
9CTS
18CTS
22CTS
- Salvaged Gold
- Alloy
WHAT IS GOLD DIPPING?
Also known as 'Plating' or 'Vermeil', Yellow Gold and Rose Gold dipping is a great option, but it does wear away over time to reveal the silver below. Please email servicing@lylies.com referencing your Name, Address, Order Number and the design you would like to have re-plated.
There is a small re-plating charge (around £30). Once payment is made, we will get your piece back to you as soon as possible. To avoid continually re-plating, 9ct Gold is the best option.
GOLD PLATED
Is thin gold plating over copper or another alloy.
GOLD VERMIL
Industry standard Vermil tends to be 2.5 microns of gold plating.
GOLD DIPPED
Lylie's used 5 microns of dipped salvaged sold over salvaged sterling silver.
SOLID GOLD
Lylie's uses 9ct Gold for our stock products. Higher grades are available through the Customise button.
Advice on insuring my LYLIE jewellery?
How do I clean my fine jewellery?
What special care do emeralds & aquamarines require?
DOs
- Wear your stone! Wearing your emerald allows it to absorb some of the natural oils from your skin which keeps it in good condition!
- They are sensitive to heat change. Never take your ring anywhere which would subject it to an extreme heat change, both hot or cold. For example, wearing into a sauna or putting it into a freezer.
- Don’t wear your ring in a jacuzzi or swimming pool with chemicals that might be abrasive to your ring.
- Do not use dishwasher soap when you clean your emerald as it will strip out the natural oil in your emerald. Best to stick to water.
- Remove your ring when using any abrasive chemicals in cleaning products or beauty products.
Do you resize and remodel pieces that LYLIE Jewellery have not made?
What is the difference between lab-grown and recycled-antique diamonds?
Learn more on our Lab grown vs. recycled antique diamonds page.
GIFT SERVICE
LYLIE Jewellery is the perfect place to buy someone a present. It's very easy to do - just enter the person's address as the delivery address. If you would like to add a handwritten note to your order, please leave a message in the comments box at checkout, and the hand written message to be included. Also, please select between 'eco wrap' and 'grift wrap' in the cart.
If you are purchasing a gift but struggling for inspiration, we are here to help. We have curated a selection of occasion-appropriate gifts within the Ideas section here. Alternatively, we are happy to discuss ideas (or lack of!) via our online chat feature or by phone on +44 (0) 203 654 5972.
GIFT RETURNS
If you are returning an item received from LYLIE as a gift, you can exchange it for another item of the same value or more, provided (1) it is unworn with the security tags still attached, and returned in their original packaging and (2) you pay any cost difference and any additional delivery costs which may be incurred as a result.
If you exchange a gift for an item of lower value, any resulting balance will be held by us and we will provide a gift card to that value.
JEWELLERY REPAIR
Whilst quality and craftsmanship is of the upmost importance to our business, jewellery is by nature delicate. If you should need a repair on any LYLIE piece, please email servicing@lylies.com referencing your Name, Address, Order Number (found on your Certificate of Purchase) and describe the repair.
LYLIE will repair, at no charge, any breakage caused by manufacturing defect within 30 days of receipt of purchase. Repairs needed after 30 days, or deemed to be caused by misuse or general wear and tear, will incur a repair and postage charge.
GIFT CARDS
An alternative is to opt for a gift card. Your gift card can be delivered via email (with instructions on how to redeem it) or by post in our signature packaging, and can be spent on the website. Gift cards of varying amounts can be ordered here.
OVERSEAS ORDERS & LOCAL TAXES
Please note, should you live in a destination that charges custom or import duties, these will be charged once your parcel reaches its destination country. The recipient of the parcel must pay for these charges; unfortunately we cannot advise on these prices as customs policies and import duties vary widely from country to country.
FASHION EDITORS
We would be delighted to help so please get in touch for Press Information and Image Requests via rosie@rosielillis.com
PROMO-CODES
From time to time, LYLIE Jewellery may offer promotional codes, on the website or via email (so please do put your name down for our mailing list). If you have a promotional code, please enter it at the payment stage of Check Out, where it says Promo-Codes. Please note, they can expire, so use them within the stated time frame.
ITEM RECEIVED FAULTY
We sincerely apologies if you have experienced any fault with your LYLIE Jewellery. Please email enquiries@lylies.com so we can resolve the issue for you.
RETURNS
We hope you will be delighted with your purchase. If you are not 100% satisfied, you are entitled to a refund if returned unworn.
Download returns formUK
You have 14 days to return an item for exchange or refund. It is your responsibility to return the jewellery to us, and we would recommend using a proof of postage service. Please complete the returns form and email it to enquiries@lylies.com
INTERNATIONAL
All international sales are final at this time.
ENGRAVED
All engraved orders are final at this time.
BIRTHSTONES
ANGLO-AMERICAN GUIDE
January | Garnet & Rose Quartz |
February | Amethyst |
March | Aquamarine |
April | Diamond & Crystal |
May | Emerald & Chrysoprase |
June | Pearl & Moonstone |
July | Ruby |
August | Peridot |
September | Sapphire & Lapis |
October | Opal & Tourmaline |
November | Topaz & Citrine |
December | Blue Topaz & Turquoise |
DAYS OF THE WEEK STONES
Monday | Pearl & Rock crystal |
Tuesday | Ruby & Emerald |
Wednesday | Amethyst & Lodestone |
Thursday | Sapphire & Carnelian |
Friday | Emerald & Chatayant Quartz |
Saturday | Turquoises & Diamond |
Sunday | Topaz & Diamond |
ZODIAC STONES
Aries 21st March - 20th April |
Diamond |
Taurus 21st April - 20th May |
Emerald & Coal |
Gemini 21st May - 20th June |
Pearl & Agate |
Cancer 21st June - 21st July |
Ruby & Moonstone |
Leo 22nd July - 21st August |
Peridot & Amber |
Virgo 22nd August - 21st September |
Sapphire & Jade |
Libra 22nd September - 22nd October |
Opal & Lapis |
Scorpio 23rd October - 21st November |
Topaz & Bloodstone |
Sagittarius 22nd November - 20th December |
Turquoise |
Capricorn 21st December - 19th January |
Garnet & Malachite |
Aquarius 20th January - 18th February |
Amethyst & Jacinth |
Pisces 19th February - 20th March |
Aquamarine |