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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

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FAQs

THREE SHADES OF GOLD

Yellow Gold
The natural colour of gold is by far the most popular shade used in jewellery making. Yellow gold is usually alloyed with copper and silver, to strengthen it and give the jewellery longevity. The shade of the gold depends on its gold content and 18 carat gold generally has a richer yellow colour than 9 carat.

White Gold
White gold is simply yellow gold mixed with different alloys to give it its colour. Usually created by adding palladium, silver and copper, the colour is not white like platinum but more of a light grey steel colour. These days, jewellers often plate white gold with rhodium (a member of the platinum family) to enhance its colour. We can do this for you, but we’ll ask you first, as rhodium plating wears off and needs re-plating.

Rose Gold
Also known as red gold and pink gold, this shade became popular in Russia at the beginning of the Nineteenth Century and is often referred to as Russian Gold. Made by adding copper to yellow gold, the higher the copper content, the stronger the red in the colour and the shade can vary from carat to carat. 9 carat is usually much pinker than the 18 carat Gold.

YELLOW GOLD

WHITE GOLD

ROSE GOLD

Is thin gold plating over copper or another alloy. Industry standard Vermil tends to be 2.5 microns of gold plating.
Lylie's used 5 microns of dipped salvaged sold over salvaged sterling silver.

GOLD PLATED

GOLD VERMIL

GOLD DIPPED

You have 14 days to return an item for exchange or refund. It is your responsibility to return the jewellery to us, and we would recommend using a proof of postage service. Please complete the returns form and email it to enquiries@lylies.com

All international sales are final at this time.

All engraved orders are final at this time.

GOLD CARATS

Pure Gold is very soft which makes it unsuitable for most jewellery. To make it stronger, it is mixed with other metals, such as silver, copper, zinc and palladium. This is called alloying. The Gold you see in jewellery is actually Gold alloy. While Yellow Gold is still probably the most popular colour of Gold, by mixing Gold with other alloys, we can create White Gold and Rose Gold.

The carat (ct) tells you how many parts of Gold and how many parts of other metal are in the Gold alloy. Don't confuse this with the carat weight of diamonds and gemstones. In the United States carat is spelt karat (kt).

More on gold carat here.

24 carat (fineness 999) or 99.9% Gold
22 carat (fineness 916) or 91.6% Gold
18 carat (fineness 750) or 75% Gold
14 carat (fineness 585) or 58.5% Gold
9 carat (fineness 375) or 37.5% Gold

9CTS

18CTS

22CTS

  • Salvaged Gold
  • Alloy

WHAT IS GOLD DIPPING?

Also known as 'Plating' or 'Vermeil', Yellow Gold and Rose Gold dipping is a great option, but it does wear away over time to reveal the silver below. Please email servicing@lylies.com referencing your Name, Address, Order Number and the design you would like to have re-plated.

There is a small re-plating charge (around £30). Once payment is made, we will get your piece back to you as soon as possible. To avoid continually re-plating, 9ct Gold is the best option.

GOLD PLATED

Is thin gold plating over copper or another alloy.

GOLD VERMIL

Industry standard Vermil tends to be 2.5 microns of gold plating.

GOLD DIPPED

Lylie's used 5 microns of dipped salvaged sold over salvaged sterling silver.

SOLID GOLD

Lylie's uses 9ct Gold for our stock products. Higher grades are available through the Customise button.

Advice on insuring my LYLIE jewellery?

For those wanting to insure their LYLIE Jewellery, the insurance company we use is called TH March, and we are delighted to recommend them. We have full control over the repair or replacement and carry out all of the work ourselves, giving peace of mind that your LYLIE fine jewellery is restored (or replaced) to our very exacting standard. Use our reference number: AL027T.

How do I clean my fine jewellery?

Buildup of dirt or oil will block the light interactions in your diamond and cause it to stop sparkling as much as it cou;d. Luckily, cleaning your jewellery is an easy process; just pop it into a mug of warm water mixed with a few drops of soap or mild dishwashing detergent. Let it sit for a few minutes (or even overnight), then gently scrub the stone and basket with a soft-bristled baby toothbrush, rinse, and pat dry. Emerald cleaning is different - no cleaning product should be used, only warm water - see instructions below.
If you would like a full workshop clean and polish, please Whatsapp us a picture via our contact page so we can advise and quote you.

What special care do emeralds & aquamarines require?

Emeralds and aquamarines are from the same gemstone family (beryl) and have a specific set of care instructions that should be followed carefully:

DOs
  • Wear your stone! Wearing your emerald allows it to absorb some of the natural oils from your skin which keeps it in good condition!
DONTs
  • They are sensitive to heat change. Never take your ring anywhere which would subject it to an extreme heat change, both hot or cold. For example, wearing into a sauna or putting it into a freezer.
  • ⁠Don’t wear your ring in a jacuzzi or swimming pool with chemicals that might be abrasive to your ring.
  • Do not use dishwasher soap when you clean your emerald as it will strip out the natural oil in your emerald. Best to stick to water.
  • Remove your ring when using any abrasive chemicals in cleaning products or beauty products.

Do you resize and remodel pieces that LYLIE Jewellery have not made?

We happily work with LYLIE and non-LYLIE pieces, to resize them or to give them a second life through our remodelling service. Please see our remodelling library or contact us to discuss a resizing.

What is the difference between lab-grown and recycled-antique diamonds?

A recycled diamond has had a former life, and we have repurposed it from dated vintage jewellery. Treating something already in circulation with respect by reusing it, is perhaps the most sustainable choice of all.
Lab grown diamonds are created by using cutting-edge technology that replicates the natural diamond growing process. A lab-grown diamond is a diamond - chemically and physically identical to a mined diamond.

Learn more on our Lab grown vs. recycled antique diamonds page.

GIFT SERVICE

LYLIE Jewellery is the perfect place to buy someone a present. It's very easy to do - just enter the person's address as the delivery address. If you would like to add a handwritten note to your order, please leave a message in the comments box at checkout, and the hand written message to be included. Also, please select between 'eco wrap' and 'grift wrap' in the cart.

If you are purchasing a gift but struggling for inspiration, we are here to help. We have curated a selection of occasion-appropriate gifts within the Ideas section here. Alternatively, we are happy to discuss ideas (or lack of!) via our online chat feature or by phone on +44 (0) 203 654 5972.

GIFT RETURNS

If you are returning an item received from LYLIE as a gift, you can exchange it for another item of the same value or more, provided (1) it is unworn with the security tags still attached, and returned in their original packaging and (2) you pay any cost difference and any additional delivery costs which may be incurred as a result.

If you exchange a gift for an item of lower value, any resulting balance will be held by us and we will provide a gift card to that value.

JEWELLERY REPAIR

Whilst quality and craftsmanship is of the upmost importance to our business, jewellery is by nature delicate. If you should need a repair on any LYLIE piece, please email servicing@lylies.com referencing your Name, Address, Order Number (found on your Certificate of Purchase) and describe the repair.

LYLIE will repair, at no charge, any breakage caused by manufacturing defect within 30 days of receipt of purchase. Repairs needed after 30 days, or deemed to be caused by misuse or general wear and tear, will incur a repair and postage charge.

GIFT CARDS

An alternative is to opt for a gift card. Your gift card can be delivered via email (with instructions on how to redeem it) or by post in our signature packaging, and can be spent on the website. Gift cards of varying amounts can be ordered here.

OVERSEAS ORDERS & LOCAL TAXES

Please note, should you live in a destination that charges custom or import duties, these will be charged once your parcel reaches its destination country. The recipient of the parcel must pay for these charges; unfortunately we cannot advise on these prices as customs policies and import duties vary widely from country to country.

FASHION EDITORS

We would be delighted to help so please get in touch for Press Information and Image Requests via rosie@rosielillis.com

PROMO-CODES

From time to time, LYLIE Jewellery may offer promotional codes, on the website or via email (so please do put your name down for our mailing list). If you have a promotional code, please enter it at the payment stage of Check Out, where it says Promo-Codes. Please note, they can expire, so use them within the stated time frame.

ITEM RECEIVED FAULTY

We sincerely apologies if you have experienced any fault with your LYLIE Jewellery. Please email enquiries@lylies.com so we can resolve the issue for you.

RETURNS

We hope you will be delighted with your purchase. If you are not 100% satisfied, you are entitled to a refund if returned unworn.

Download returns form

UK

You have 14 days to return an item for exchange or refund. It is your responsibility to return the jewellery to us, and we would recommend using a proof of postage service. Please complete the returns form and email it to enquiries@lylies.com

INTERNATIONAL

All international sales are final at this time.

ENGRAVED

All engraved orders are final at this time.

BIRTHSTONES

ANGLO-AMERICAN GUIDE

January Garnet & Rose Quartz
February Amethyst
March Aquamarine
April Diamond & Crystal
May Emerald & Chrysoprase
June Pearl & Moonstone
July Ruby
August Peridot
September Sapphire & Lapis
October Opal & Tourmaline
November Topaz & Citrine
December Blue Topaz & Turquoise

 

DAYS OF THE WEEK STONES

Monday Pearl & Rock crystal
Tuesday Ruby & Emerald
Wednesday Amethyst & Lodestone
Thursday Sapphire & Carnelian
Friday Emerald & Chatayant Quartz
Saturday Turquoises & Diamond
Sunday Topaz & Diamond

ZODIAC STONES

Aries
21st March - 20th April
Diamond
Taurus
21st April - 20th May
Emerald & Coal
Gemini
21st May - 20th June
Pearl & Agate
Cancer
21st June - 21st July
Ruby & Moonstone
Leo
22nd July - 21st August
Peridot & Amber
Virgo
22nd August - 21st September
Sapphire & Jade
Libra
22nd September - 22nd October
Opal & Lapis
Scorpio
23rd October - 21st November
Topaz & Bloodstone
Sagittarius
22nd November - 20th December
Turquoise
Capricorn
21st December - 19th January
Garnet & Malachite
Aquarius
20th January - 18th February
Amethyst & Jacinth
Pisces
19th February - 20th March
Aquamarine
Book a Consultation

Whether you are looking to treat yourself, treat someone else, or simply need some advice, our team of jewellery experts are here to help!

We would be delighted to welcome you for a cappuccino at our homely studio, to arrange a virtual consultation, or chat over the phone via WhatsApp

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