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Delivery Times

We are proud of our delivery service, with a 5-star customer satisfaction rating and all orders dispatched from our London studio. For items in stock, all orders placed before 2pm will be dispatched the same day. For items out of stock, you will be contacted with an estimated delivery date.

We also insure all jewellery during transit, for your peace of mind. Your experience is important to us, and our small but dedicated team will be available if you have any queries.

Delivery Costs

UK orders over £200 qualify for free Tracked 24 shipping, which is automatically applied at checkout. We also offer the following delivery services and you can select your preference on the next page:

Royal Mail 2nd Class Signed For - 3 days - £5
Royal Mail Tracked 24 - Next Day - £7.50
Royal Mail Next Day Guaranteed by 1pm - Next Day - £10
Royal Mail Saturday Guaranteed by 1pm - Next Day - £15
Royal Mail International Delivery - £15

If you would like to organise shipping with another courier, such as Fedex or DHL, please get in touch with us at enquiries@lylies.com.

Returns

Conscious consuming is about being 100% sure. If you're not, send it straight back within 14 days. Follow instructions here. However, we hope you understand that we cannot accept returns of all engraved products, customised pieces or international orders. Please refer to section 4 and 7 of our T&Cs here.

Shipping cost added at checkout

Sous-total £$0.00
VIEW SHOPPING BASKET CHECKOUT
BEGIN RECYCLING
1. Enter exchange code
2. Sort your metals
3. Photograph them
4. Wrap them up
5. Seal postal pouch
6. Complete process
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Enter Exchange Code

Please enter the unique exchange code printed on the postcard in your gold exchange pouch / on your email as well as your email address:

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Sort Your Metals

Please separate your metals into the following categories (information on hallmarks here), so we know what you think you are sending.
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Sort Your Metals

Please select the relevant categories.

Metal Category

Estimated Weight

Silver
Silver
Silver
Silver
Silver
Silver
Silver
Silver
Silver
Silver
Please select the relevant categories.
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Photograph them

Please take a photograph of what you are about to send us and email it to goldexchange@lylies.com. Please include your exchange code in the subject of the email.
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Wrap them up

As you are packing up the jewellery for recycling, make sure the contents aren't rattling around too much. If you can hear it when you shake it, it is not packed tightly enough. Any old packaging is perfect for this.
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Gold exchange calculator

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Enter weight of scrap metal g


Enter weight of scrap metal g


Enter weight of scrap metal g


Enter weight of scrap metal g


Enter weight of scrap metal g


Enter weight of scrap metal g

Your metals amount to
£ of credit

If you would like to go ahead with recycling your precious metal, request a pre-paid envelope from us

REQUEST A PRE-PAID ENVELOPE

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Thank You!

You will recieve an email confirmation with the pre-paid envelope attached.

You will recieve a pre-paid envelope through the post in the next 7 days.

Book a Consultation

Whether you are looking to treat yourself, treat someone else, or simply need some advice, our team of jewellery experts are here to help!

We would be delighted to welcome you for a cappuccino at our homely studio, to arrange a virtual consultation, or chat over the phone via WhatsApp

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Email us enquiries@lylies.com
Whatsapp us +44 (0) 7469 490859‬
Whatsapp us +44 (0) 7469 490859‬
Book a Virtual Consultation
Book an In-person Consultation